Entertainment One

  • Manager, IT Operations

    Job Locations CA-ON-Toronto
    Posted Date 2 weeks ago(7/6/2018 2:58 PM)
    # of Openings
    Information Technology
    Permanent Full-Time
  • About Entertainment One

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    Entertainment One (“eOne”) is a publicly-traded global entertainment company.  eOne’s diversified expertise spans across film, television and music production and sales, family programming, merchandising and licensing, and digital content. Through its global reach and expansive scale, powered by deep local market knowledge, the Company delivers the best content to the world.


    Based in Toronto, Canada, eOne was founded in 1973 as retail music distributor Records on Wheels. By 2003 the company had expanded into film, television and family content production and distribution. The company became a constituent of the London Stock Exchange’s FTSE 250 Index in 2013.


    Entertainment One’s robust network now includes the film and television studio The Mark Gordon Company; content creation venture Amblin Partners with Steven Spielberg, DreamWorks Studios, Participant Media, Reliance Entertainment, Alibaba Pictures and Universal Filmed Entertainment; the newly-launched MAKEREADY with Brad Weston; leading feature film production and global sales company, Sierra Pictures; unscripted television production company Renegade 83; world-class music labels Dualtone Music Group and Last Gang; and award-winning digital agency, Secret Location.


    With offices across North America, Latin America, the U.K., Europe, Asia and Australia, the company has an expansive global footprint of original development, acquisition, production, financing, distribution and sales of must-have entertainment content.


    Position Summary

    Reporting to:  Director of Information Technology


    You are a manager with a bias towards speed of delivery, looking to join a dynamic team of network, security, and compute professionals as part of a global team.  You have previous hands-on experience with a variety of technologies and can lead, mentor and motivate a team to deliver outstanding results.  You are not afraid of a challenge and use your R&D skills to find solutions to complex problems.  You are not satisfied to simply “keep the lights on”, you want to push the environment to its limits and delivery excellent results. Travel to our Brampton office is required. 


    People Management:

    • Provide effective management and supervision to direct reports, oversee technicians and support personnel and work effectively with the management team.
    • Coordinate IT technical support resources, oversee installation and upgrading of hardware and software.
    • Mentor and provide leadership to local and remote IT team members.
    • Perform formal and informal performance reviews of direct reports. Keep team well informed of changes within the organization.


    • Responsible for management and support of network infrastructure, domain, network security, datacenters, telecom, messaging and cellular services for all stakeholders.
    • Assist in the planning and implementation of major modifications to the Company’s infrastructure, aligned with change management policies.
    • Ongoing management of network security, ensuring that the interaction between IT and Business processes are effective
    • Current knowledge of networking equipment, VOIP & voice gateways, firewalls

    Cloud / Compute

    • Cloud capabilities: Experience managing a variety of cloud-based technologies, including Azure, Office 365, G-Suite
    • Current knowledge on SAN, physical and virtual server environments
    • Previous experience managing Microsoft Licensing in an Office 365 environment


    Service Excellence & Improvement

    • Appropriate escalations to maintain uptime and SLAs to deliver quality end-user experience.
    • Identify and analyze chronic problem areas and work with partners to oversee and deliver resolutions to enhance quality of service through future problem prevention.
    • Perform on-going reviews of the corporate IT infrastructure and security and to align with best practices, IT policy compliance and audit controls, with a view to make improvements.
    • Demonstrated track record of quality and efficiency improvements
    • Conduct research on emerging products and best practices to support the business use of technology
    • Research and recommend tools to improve the efficiency of the IT environment across Network, Compute, Cloud and end-user resources 
    • Provide direction to the IT team to optimize IT operations.


    Key Competencies

    • Problem solving
    • Ability to lead and motivate a team to exceptional results
    • Technical skills including networking, security, on-premises, virtualization, and cloud-based solutions
    • Project management
    • Ability to communicate complex ideas in simple form for all levels of the organization
    • University Degree in Business or Computer Science with a
    • Minimum of 7years of experience in the maintenance and support of technology environments
    • Minimum of 3 years supervisory experience.
    • Experiencewith the administration of AD, servers, storage, data/VOIP networks, hybrid cloud, and security, operational support and service delivery

    Travel Requirements: Employee may need to travel to other Entertainment One locations; weekly travel between Toronto and Brampton offices


    After Hours Availability: The Manager, IT Operations is required to be available after hours for emergency contact and to support the team during any significant upgrades or project implementations




    What you’ll be a part of:

    • Taking care: competitive health and dental coverage
    • Investing in your future: employee stock option purchase plan, and local defined contribution pension plans
    • Break time: free snacks, winter holiday office closures, reduced hours in summer
    • Party time: office bar carts, after work drinks, holiday and summer parties, and sometimes just because
    • Be inspired: regular film screenings, concerts, and opportunity to get involved in industry events
    • The office: modern facilities, in house screening rooms, more snacks, and swag
    • Build a better world: transcend entertainment to our corporate social responsibility activities. Plan a social event. Promote healthy lifestyles. Go green. Give back.
    • Grow: develop your career and shape your future


    We thank everyone for their interest but only those candidates selected for an interview will be contacted.


    Entertainment One is an equal opportunity employer that is committed to providing accommodations for persons with disabilities, and supporting diversity and inclusion within our work environment.  If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process.