Entertainment One

  • IT Support Analyst

    Job Locations US-CA-Beverly Hills
    Posted Date 3 months ago(2/7/2018 7:16 PM)
    # of Openings
    Information Technology
    Permanent Full-Time
  • About Entertainment One

    Entertainment One (“eOne”) is a publicly-traded global entertainment company.  eOne’s diversified expertise spans across film, television and music production and sales, family programming, merchandising and licensing, and digital content. Through its global reach and expansive scale, powered by deep local market knowledge, the Company delivers the best content to the world.


    Based in Toronto, Canada, eOne was founded in 1973 as retail music distributor Records on Wheels. By 2003 the company had expanded into film, television and family content production and distribution. The company became a constituent of the London Stock Exchange’s FTSE 250 Index in 2013.


    Entertainment One’s robust network now includes the film and television studio The Mark Gordon Company; content creation venture Amblin Partners with Steven Spielberg, DreamWorks Studios, Participant Media, Reliance Entertainment, Alibaba Pictures and Universal Filmed Entertainment; the newly-launched MAKEREADY with Brad Weston; leading feature film production and global sales company, Sierra Pictures; unscripted television production company Renegade 83; world-class music labels Dualtone Music Group and Last Gang; and award-winning digital agency, Secret Location.


    With offices across North America, Latin America, the U.K., Europe, Asia and Australia, the company has an expansive global footprint of original development, acquisition, production, financing, distribution and sales of must-have entertainment content.




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    Position Summary

    Entertainment One is a growing global organisation with a fast-paced IT environment that uses emerging technologies. The IT Support Analyst will provide hands-on 1st and 2nd line IT Support to all members of the staff in the Los Angeles region and assist with local and global projects. The role will be the first point of contact for all IT support matters so it is essential the candidate is customer focused with a desire to help members of staff and has a keen interest in IT.



    • Provide 1st / 2nd line IT support for all users in the () office in a friendly and professional manner via telephone, email or in person.
    • Log and manage IT requests/issues on the eOne Helpdesk and ensure successful resolution or escalate where necessary.
    • Help configure and roll out new or replacement hardware such as PCs, Laptops and Mobile Devices.
    • Setup new starter network/emails accounts and hardware in accordance with tasks generated on the eOne Helpdesk.   
    • Install and upgrade desktop software such as Windows, Microsoft Office, Microsoft Dynamics NAV, IBM Cognos TM1 and MACCS. 
    • Help move and setup IT hardware ranging from desks moves, to installing switches and servers in server and patch rooms.  
    • Anticipating potential problems and ensuring that they are fixed before they become an issue.
    • Create & maintain internal support documentation. 
    • Assist with local and global projects/initiatives

    Key Competencies

    • Ability to travel to and work in our multiple offices in LA. 

    • Minimum 1 years of experience in a computer support environment
    • Post-Secondary Diploma or Degree in computer science or equivalent
    • The ability to communicate effectively with people at all levels in a friendly and professional manner.
    • Ability to prioritise workload in a busy environment.
    • Positive, flexible attitude and a willingness to learn.
    • Customer focused.
    • A good knowledge of Microsoft Windows 7/10 and PC/Laptop hardware set-up and configuration.
    • Experience with using and troubleshooting Microsoft Office 2010/2016 with emphasis on MS Outlook, MS Excel and MS PowerPoint.
    • Active Directory Administration
    • Familiarity with common IT peripherals i.e. Printers, Mobile Phones, iPads.      
    • A good understanding of networking concepts (TCP/IP, LAN, WAN, Firewalls).
    • Experience with or an understanding of the following desirable.
      • Supporting Macs on a Windows Domain
      • Microsoft Office 365 including Skype for Business and OneDrive
      • Cisco IP Phones / Unified CM Administration
      • Active Directory Administration
      • Video conferencing using BlueJeans
      • Mobile device management using MobileIron


    We thank everyone for their interest but only those candidates selected for an interview will be contacted.


    We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.