Entertainment One

Support Services Analyst

Job Locations UK-London
Posted Date 2 weeks ago(3/5/2018 12:29 PM)
# of Openings
Information Technology
Permanent Full-Time

About Entertainment One

Entertainment One Ltd. (LSE:ETO) is a global independent studio that specialises in the development, acquisition, production, financing, distribution and sales of entertainment content. The Company’s diversified expertise spans across film, television and music production and sales, family programming, merchandising and licensing, and digital content. Through its global reach and expansive scale, powered by deep local market knowledge, the Company delivers the best content to the world.

Entertainment One’s robust network includes newly-launched MAKEREADY with Brad Weston; content creation venture Amblin Partners with Steven Spielberg, DreamWorks Studios, Participant Media, and Reliance Entertainment; leading feature film production and global sales company Sierra Pictures; unscripted television production company Renegade 83; world-class music labels Dualtone Music Group and Last Gang; and award-winning digital agency Secret Location.


The Company’s rights library is exploited across all media formats and includes more than 80,000 hours of film and television content and approximately 40,000 music tracks.

Position Summary

Reporting to the Support Services Manager, the Support Services Analyst will provide hands-on 1st and 2nd line IT Support to all members of the staff in the UK office and assist with local and global projects. The role will be the first point of contact for all IT support matters so it is essential the candidate is customer focused with a desire to help members of staff and has a keen interest in IT.


  • Provide 1st / 2nd line IT support for all users in the UK office in a friendly and professional manner via telephone, email or face to face.
  • Log and manage IT requests/issues on the eOne Helpdesk and ensure successful resolution or escalate where necessary.
  • Help configure and roll out new or replacement hardware such as PCs, Laptops and Mobile Devices.
  • Setup new starter network/emails accounts and hardware in accordance with tasks generated on the eOne Helpdesk.  
  • Install and upgrade desktop software such as Windows, Microsoft Office, Microsoft Dynamics NAV, IBM Cognos TM1 and MACCS.
  • Help move and setup IT hardware ranging from desks moves, to installing switches and servers in UK comms and patch rooms.
  • Anticipating potential problems and ensuring that they are fixed before they become an issue.
  • Create & maintain internal support documentation.
  • Assist with local and global projects/initiatives.

Key Competencies

  • IT graduate with proven IT Support experience in the workplace.
  • The ability to communicate effectively with people at all levels in a friendly and professional manner.
  • Ability to prioritise workload in a busy environment.
  • Positive, flexible attitude and a willingness to learn.
  • Customer focused.

  • A good knowledge of Microsoft Windows 7/10 and PC/Laptop hardware set-up and configuration.
  • Experience with using and troubleshooting Microsoft Office 2010/2016 with emphasis on MS Outlook, MS Excel and MS PowerPoint.
  • Familiarity with common IT peripherals i.e. Printers, Mobile Phones, iPads.          
  • Basic understanding of networking concepts (TCP/IP, LAN, WAN, Firewalls).
  • Experience with or an understanding of the following desirable.
    • Supporting Macs on a Windows Domain
    • Microsoft Office 365 including Skype for Business and OneDrive
    • Cisco IP Phones / Unified CM Administration
    • Active Directory and Microsoft Exchange Administration
    • Video conferencing using BlueJeans
    • Mobile device management using MobileIron